Before you take to the skies, make sure you’re fully prepared for your journey. Check that your wings are in top condition, your fuel levels are sufficient, and you’re ready to navigate any challenges along the way. The Singapore Airlines Surabaya Office in Indonesia is here to help you stay on course.
With a proactive and dedicated team, the office is ready to assist with any issues you may face during your travel. Whether you call or send a quick email, they’ll address your concerns promptly—ensuring nothing stands in the way of a smooth and enjoyable flight experience
Details of Singapore Airlines Surabaya Office
First, let’s talk about the location of the Singapore Airlines office in Surabaya. Your airplane trips using the Surabaya will be much simpler after you have seen these facts.
Address: Pakuwon Center 22nd Floor unit 22.08, Jl Embong Malang 1,3,5, Surabaya 60261, Indonesia
Phone Number: +62 31 531 9218
Working Hours: Everyday- 24 Hrs
Singapore Airlines Surabaya Airport Contact Info
Airport Name: Juanda International Airport
Airport Address: Jl. Ir. Haji Juanda, Sedati, Sidoarjo Regency, East Java 61253, Indonesia
Airport Number: +62312986200
Map:
Singapore Airlines Head Office Contact Information
For your plane travels, it is equally helpful to learn about the specifics of the Singapore Airlines headquarters. You may always rely on the airline’s head office to handle any issues that the Surabaya office is unable to handle.
Address: 25 Airline Road, 08d Airline House, Singapore, 819829
Contact Number: 65 6 5415314
Email id: public_affairs@singaporeair.com.sg
Official website: www.singaporeair.com
Flight Check-In: https://www.singaporeair.com/en_UK/in/travel-info/check-in/
Seat Selection: https://www.singaporeair.com/en_UK/in/travel-info/requests/seats/
Baggage Inquiries: https://www.singaporeair.com/en_UK/in/travel-info/baggage/
Krisflyer program: https://www.singaporeair.com/en_UK/in/ppsclub-krisflyer/krisflyer/
Baggage Allowance
| View Singapore Airlines Hand | Cabin baggage | Oversize baggage charges |
| Checked baggage | Overweight baggage charges | Excess baggage charges |
Types of Plane / Aircraft
After exploring the entire office in Surabaya of Singapore Airlines, all that’s left to do is catch a glimpse of their fleet to get a sense of what flying with the airline will be like.
- Airbus A330-300
- Airbus A350-900
- Airbus A380-800
- Boeing 777-200
- Boeing 777-200ER
- Boeing 777-300
- Boeing 777-300ER
Essentials of the Nation’s Singapore Airlines Surabaya Office
The next sections will clarify how the Singapore Airlines office can assist you with various flight-related procedures if you are unclear.
Making and Managing Reservations
You can easily book a new reservation with Singapore Airlines by visiting the airline’s official website. However, the process can sometimes be complex, making it challenging for many travelers to complete on their own. In such cases, the Singapore Airlines office can be a valuable resource. Simply provide the staff with your travel details, and they will take care of the rest. They can assist not only with booking flights but also with modifying your itinerary or adding extra services to your ticket.
Singapore Airlines Policies and Flying Guidelines
For a smooth travel experience, it’s important for every passenger to familiarize themselves with the airline’s rules and regulations. Knowing what is and isn’t allowed when flying with Singapore Airlines helps you avoid common mistakes and ensures a more comfortable journey. These rules may include baggage allowances, pet travel policies, and guidelines for unaccompanied minors. You can access all of this information through the Singapore Airlines Surabaya office.
Baggage Inquiries
Baggage concerns are among the most common worries for travelers. While issues are rare, problems such as lost, delayed, or damaged luggage—or items rejected at security—can occur. If you encounter any baggage-related difficulties, the Singapore Airlines office is ready to assist you. By reporting your issue to their team, you’ll receive timely support and guidance to help resolve the matter as quickly as possible.
Cancellations and Refund Requests
Having your travel plans disrupted due to a cancellation—especially one caused by the airline—can be frustrating. While the Singapore Airlines office can’t undo the inconvenience, their staff can assist you with the cancellation process. Simply provide your flight details, and they will take care of canceling your booking and processing your refund, if applicable.
Flight Related Concerns Handled by Singapore Airlines Office in Surabaya
Have you made a note of the important details regarding the airline’s office? You can now proceed to find out more about the different services that the Singapore Airlines Surabaya Office offers. By taking advantage of the benefits offered by the airline office, you can travel in the air with ease.
| Flight Ticket Rescheduling | Visa on Arrival | In-Flight Entertainment |
| Miles | Airport Wifi | Airport Facilities |
| Economy Class | Economy Class | Flight Wifi |
| Flight/Visa Info | Unaccompanied Minor | Missing Luggage |
| Meet and Greet | Immigration Services | In-Flight Meals |
| Duty-Free Allowance | Airport Transfers | Business Class |
| Baggage Allowance | Seats Enquiries and Selection | Airport Lounges |
| Flight Ticket Cancellation | Ok to Board | Transit Information |
Questions & Answers
You can request that special needs accommodations be added to your flight from the representatives at the Singapore Airlines office.
You should notify the Singapore Airlines office right away if your luggage was delivered damaged.
The SG Airlines Surabaya office’s phone number is +62 31 531 9218.
Your best bet for comprehensive information on unaccompanied minor services or any other flight-related questions is the SG Airlines office in Surabaya.
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